![]() ![]() Cannot send, receive or find e-mail messages.Access to shared mailboxes or shared calendars doesn't work.Outlook keeps saying "Attempting to connect.Outlook keeps prompting for the password.Microsoft 365 email cannot be set up in Outlook.An error message is displayed during installation.The Microsoft Support and Recovery Assistant offers the best solution for the following identified problems: Office If the Microsoft Support and Recovery Assistant cannot resolve a problem, it suggests the next steps and offers the information you need to contact Microsoft Technical Support. Currently it can fix problems in Office, Microsoft 365 or Outlook. The Microsoft Support and Recovery Assistant relies on testing to find the problem and offer the best solution for the identified problem. Being able to install programs on your computer.To be able to apply this setting, you need to: Oh and no, Outlook still will not validate the mailbox and create a profile because of an 'unknown error'.Tell users how to use the official tool to fix common problems with Microsoft 365. So have any of you fine folks seen this before? I have let the support agent know this but have not heard back yet. Also neither Windows nor Office have any updates available. So Outlook is not running, nor if there any PID running related to Outlook. So I removed it, about 6 hours later DNS had propagated enough that the tool validates my account using AS but now falters on a different step:Ĭhecking for Outlook Updates you need to install Check whether Outlook is running Ok weird because everything's been running fine for 2 months, but ok. So the first time I ran this tool it helped me discover that we still had an SRV record for Autodiscover in our public DNS. I was instructed to run this by Microsoft support to help diagnose an Autodiscover issue we're having with our Hybrid environment. It's a wizard type tool that helps you troubleshoot a myriad of issues with Outlook and 365 services. ![]() For those who don t know (like me a day ago), the SaRA tool stands for Support and Recovery Assistant for Office365. ![]()
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